Major hotel chains attach paramount importance to the preservation of their reputations, meticulously crafted over numerous years through the delivery of exceptional service and the fostering of significant goodwill. A single incident, such as a security breach, theft, or a lapse in hygiene standards due to non-adherence to Standard Operating Procedures (SOPs), can seriously tarnish this hard-earned image. Therefore, these entities must ensure that their operations are conducted in a rigorous and professional manner to safeguard their esteemed standing.